Food Safety Complaints? Swiggy Introduces Round-the-Clock Support
What Happened
Swiggy has launched a 24x7 food safety helpline and a dedicated‘Food Safety’ section within its app, allowing customers to report concerns related to their food orders. Users can submit complaints, upload photos, and track the status of their cases through a ticketing system. Complaints will be reviewed by Swiggy’s Food Safety Assurance Team on priority.
Key Takeaways
The move comes as food delivery platforms face heightened scrutiny from food safety regulators. Beyond resolving complaints, Swiggy says the new channels will help identify recurring issues, detect patterns, and work with restaurant partners to strengthen food safety standards across its platform.