India Deepens Investigation Into Apple Over iOS 18 Complaints
What Happened
India's Central Consumer Protection Authority (CCPA) has escalated its investigation into Apple’s software warranty terms after receiving complaints that the iOS 18 update caused issues such as screen display and microphone malfunctions on some iPhones. Regulators allege affected users were forced to pay high repair costs because Apple does not provide warranty coverage for software-related problems. The case has now been referred for a detailed investigation into possible consumer rights violations. Apple denies any systemic issues with iOS 18 and says its software warranty policy aligns with global industry standards.
Key Takeaways
The probe raises regulatory pressure on Apple in one of its fastest-growing markets. If violations are established, Apple could face fines, be required to issue refunds, or make changes to its warranty and customer service practices in India.