Paying Cash? Zomato Introduces Additional Fee
What Happened
Zomato has started levying a separate"Pay on Delivery Fee" on cash-on-delivery (COD) food orders. The charge appears as a separate line item in the bill and varies across users and order values. Reports indicate fees ranging from ₹5 to ₹20 or more, though the company has not disclosed the exact basis for calculating the charge. Customers paying online are not affected.
Key Takeaways
The move is part of a broader monetisation push by Zomato, which already charges platform fees in addition to delivery and packaging costs. The new fee could encourage more customers to use digital payments while creating an additional revenue stream for the company. Rival Swiggy does not currently levy a separate COD fee.